Privacy Policy

1. Introduction

lido55 is committed to protecting the privacy and security of every Player who entrusts us with their personal information. We recognise that privacy is not merely a legal obligation but a core component of the trust relationship between lido55 and the players we serve across Indonesia — from Jakarta and Surabaya to Medan, Bandung, Bali, and beyond.

This Privacy Policy has been drafted in accordance with internationally recognised data protection principles, including the principles of lawfulness, fairness, transparency, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We operate our Platform to the data protection standards that we would expect as users ourselves: we collect only what we need, we protect what we hold, and we respect your right to control your own information.

This Policy applies to all personal data processed in connection with your use of the lido55 Platform, including data collected through our website, mobile interface, customer support channels, and any promotional activities conducted by lido55.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall carry the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person — a person who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, or online identifier.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means lido55, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of lido55 under written instruction and data processing agreements.
• "Platform" means the lido55 website accessible at https://lido55.cam and all associated mobile-optimised interfaces.
• "Services" means all gaming, sports betting, live casino, and ancillary services made available through the Platform.
• "KYC Data" means identity verification documents and information collected as part of the Know Your Customer process, including copies of your Indonesian KTP and proof of address.
• "Cookies" means small data files placed on your device by the Platform for functional, analytical, or preference-related purposes.

3. Personal Data We Collect

lido55 collects personal data in the following categories:

3.1 Registration & Account Data

• Full legal name (as it appears on your Indonesian KTP);
• Date of birth (to verify you meet the 21-year minimum age requirement);
• Residential address (including city, province, and postal code);
• Email address and mobile phone number;
• Username and hashed password (we never store passwords in plain text);
• Account preferences and communication consent settings.

3.2 Identity Verification (KYC) Data

• Scanned or photographed copy of your Indonesian National Identity Card (KTP Nasional);
• Selfie photograph taken alongside your KTP (liveness verification);
• Proof of residential address (utility bill, bank statement dated within 3 months);
• Proof of payment method ownership (e.g., screenshot of BCA, BRI, OVO, or DANA account in your name).

3.3 Financial & Transaction Data

• Bank account numbers and names of financial institutions used (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata);
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account phone numbers or usernames);
• Transaction history including deposits, withdrawals, bonus credits, and gaming activity records;
• Account balance information.

3.4 Technical & Usage Data

• IP address and approximate geolocation data;
• Device type, operating system, and browser information;
• Pages visited, time spent on each page, and navigation paths;
• Session duration, login timestamps, and logout records;
• Referring URLs and click-through data from marketing communications.

3.5 Communication Data

• Records of live chat conversations with lido55 customer support agents;
• Email correspondence between you and lido55;
• Feedback, complaints, and dispute records.

4. How We Collect Your Data

lido55 collects your personal data through the following channels:

• Directly from you: when you register an account, complete KYC verification, make deposits or withdrawal requests, contact customer support, or respond to surveys and promotions;
• Automatically through technology: when you browse the Platform, we collect technical and usage data via server logs, cookies, and similar technologies;
• From payment service providers: when you transact via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja, we may receive transaction confirmation data from those providers;
• From third-party identity verification services: we may use regulated third-party KYC providers to assist with identity document validation;
• From fraud prevention and AML screening tools: automated systems may cross-reference your data against sanctions lists and fraud databases as required by anti-money laundering obligations.

5. Purposes of Processing

lido55 processes your personal data for the following purposes:

Purpose	Data Categories Used
Account creation and management	Registration data, contact data
Age and identity verification (KYC)	KYC data, registration data
Processing deposits and withdrawals	Financial data, KYC data
Fraud prevention and AML compliance	All data categories
Customer support and dispute resolution	Communication data, account data
Platform personalisation and game recommendations	Usage data, account preferences
Responsible gaming monitoring	Transaction data, usage data
Marketing communications (with consent)	Contact data, preferences
Platform security and abuse prevention	Technical data, usage data
Legal and regulatory compliance	All data categories as required

6. Legal Basis for Processing

lido55 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and lido55 — for example, creating your account, processing your deposits and withdrawals, and delivering the gaming services you have requested;
• Legal obligation: Processing necessary for lido55 to comply with applicable legal requirements, including anti-money laundering (AML) obligations, KYC regulations, and fraud prevention mandates;
• Legitimate interests: Processing that serves the legitimate business interests of lido55, such as improving Platform security, detecting and preventing fraud, conducting analytics to improve our Services, and managing our customer relationships — provided those interests are not overridden by your fundamental rights and freedoms;
• Consent: Where we rely on your consent to process personal data — particularly for direct marketing communications — you may withdraw that consent at any time by updating your account notification preferences or contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7. Data Sharing & Disclosure

lido55 does not sell, rent, or otherwise trade your personal data to third parties for commercial gain. We may, however, share your data with the following categories of recipients in the circumstances described:

7.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary financial information with your nominated payment provider — such as BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja. These providers receive only the minimum data required to execute the transaction and are bound by their own privacy obligations as regulated financial institutions operating under Indonesian law.

7.2 Identity Verification Partners

lido55 may engage regulated third-party identity verification service providers to assist with KYC document validation. These providers act as Data Processors under written agreement with lido55 and are prohibited from using your KYC data for any purpose other than fulfilling their contracted verification services.

7.3 Fraud Prevention & AML Service Providers

We work with specialist fraud detection and anti-money laundering screening providers. Sharing data with these services is carried out on the basis of our legitimate interests and legal obligations, and all such providers are contractually bound to handle your data in strict confidence.

7.4 IT Infrastructure & Cloud Service Providers

lido55 uses reputable cloud infrastructure and hosting providers to operate the Platform. These providers have access to data stored on our systems only to the extent necessary to provide hosting and maintenance services, and are bound by data processing agreements that prohibit independent use of your data.

7.5 Legal & Regulatory Authorities

lido55 may be required by law, court order, or regulatory directive to disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies. In such cases, we will disclose only the minimum information required to satisfy the legal obligation and, where permissible, will notify you of such a disclosure.

7.6 Business Transfers

In the event that lido55 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity. We will provide reasonable notice before your data is transferred and becomes subject to a different privacy policy.

8. International Data Transfers

lido55 operates as an international platform and, as such, your personal data may be processed on servers located outside Indonesia. When transferring personal data internationally, lido55 ensures that appropriate safeguards are in place, including:

• Contractual clauses that require the recipient to protect personal data to the same standard as required under this Privacy Policy;
• Data processing agreements with all third-party processors that include binding obligations regarding data confidentiality, security, and purpose limitation;
• Transfers only to jurisdictions that maintain adequate data protection frameworks recognised at an international level.

If you have questions about the specific safeguards applied to any international data transfer involving your personal data, please contact our support team using the details provided in Section 15 of this Policy.

9. Data Retention

lido55 retains your personal data for no longer than is necessary for the purposes for which it was collected, taking into account applicable legal retention requirements. Our standard retention periods are as follows:

Data Category	Retention Period
Account registration data	Duration of account plus 5 years after closure
KYC identity documents	Duration of account plus 5 years after closure
Financial transaction records	7 years from the date of transaction
Customer support communications	3 years from the date of the interaction
Technical and usage data (logs)	12 months on a rolling basis
Marketing consent records	Until consent is withdrawn, plus 2 years
Fraud investigation records	Up to 7 years, or as required by applicable law

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be linked to any individual. Where data must be retained beyond these periods due to an active legal dispute, regulatory investigation, or court order, we will retain only the minimum data necessary and will inform you where permissible.

10. Security Measures

lido55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

10.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers;
• End-to-end encryption of sensitive KYC documents during storage and transmission;
• Hashed and salted password storage — your password is never stored in plain text;
• Two-factor authentication (2FA) options available for all Player accounts;
• Automated intrusion detection systems that monitor for unusual access patterns in real time;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.

10.2 Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis — only authorised lido55 staff whose roles require access to specific data categories may access that data;
• All staff with access to personal data undergo mandatory data protection and security training;
• Third-party vendors with access to lido55 systems are subject to rigorous security assessments prior to engagement and ongoing monitoring;
• A documented incident response plan is in place to enable swift action in the event of a data security breach.

While lido55 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your lido55 account and to enable 2FA where available. If you suspect any unauthorised activity on your account, please contact our support team immediately.

11. Cookies & Tracking Technologies

lido55 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to understand how Players interact with our Services. The cookies we use fall into the following categories:

11.1 Strictly Necessary Cookies

These cookies are essential for the Platform to operate. They enable core functions such as user authentication, session management, security token validation, and fraud prevention. You cannot opt out of strictly necessary cookies without impairing your ability to use the Platform.

11.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, game history, and responsible gaming settings — so that you do not need to re-enter them on each visit. These cookies improve the overall convenience of your experience on lido55.

11.3 Analytical Cookies

We use analytical cookies to collect aggregated, anonymized data about how Players navigate the Platform — which pages are most visited, how long sessions last, and where technical errors occur. This data helps us identify areas for improvement. Analytical cookies do not identify you personally.

11.4 Managing Cookies

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the lido55 Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

12. Your Data Protection Rights

As a user of the lido55 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 15:

• Right of Access: You have the right to request a copy of the personal data lido55 holds about you, along with information about how it is processed;
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it;
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while you contest the accuracy of the data we hold;
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format;
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, and we will cease processing unless we can demonstrate compelling legitimate grounds;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right not to be subject to automated decision-making: You have the right not to be subject to decisions based solely on automated processing that produce significant legal or similarly significant effects, except where necessary for the performance of our contract with you.

lido55 will respond to all legitimate data rights requests within thirty (30) days of receipt. In cases of complexity or high volume, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.

13. Minors & Age Restriction

The lido55 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. As part of our registration and KYC process, we verify the age of every Player before granting access to real-money gaming features.

If lido55 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and return any funds to the payment source used. If you are a parent or guardian and believe that a minor has registered on the lido55 Platform, please contact our support team immediately so that we can take prompt corrective action.

14. Changes to This Privacy Policy

lido55 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the nature of our Services. When we make material changes to this Policy, we will notify registered Players via email and display a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect.

The "Last Updated" date displayed at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how lido55 protects your personal data. Your continued use of the Platform following the effective date of any updated Policy constitutes your acknowledgment of the changes.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which lido55 processes your personal data, please reach out to our dedicated support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week directly through the Platform
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours (WIB business days)

Our Indonesian-speaking support team is available around the clock. Whether you are reaching out from Jakarta, Surabaya, Bali, or anywhere else across the archipelago, we are here to assist you promptly and professionally. For formal data rights requests, please indicate clearly in your message which right you wish to exercise and provide sufficient identifying information so that we can locate your account securely.